Candace Baker

My roles as a UNE employee and student provide me with a unique perspective to help make a positive impact within the UNE community.

 

 

 

PROFESSIONAL SKILLS

• Leadership and inter-departmental collaboration experience
• Strong organizational, planning and problem-solving abilities
• Attention to detail for small tasks and large projects

CAREER SUMMARY & HIGHLIGHTS

University of New England, Biddeford, ME        2017-present

Academic Assessment Technician

• Train students and faculty members to utilize exam software
• Post and coordinate 100+ exams and exam sessions for numerous academic courses per year
• Work closely with faculty, adjuncts, and course directors to build exams
• Assist students with technical difficulties and software issues
• Implement non-traditional exam formats into exam software for student distribution
• Member of the UNE COM Student Assessment and Evaluation Subcommittee

University of New England, Biddeford, ME        spring 2017

COM Office Assistant

• Assisted academic coordinators with Blackboard, ExamSoft, and classroom preparation tasks
• Scheduled lecture recordings; prepare lecture hall for presentations
• Proctored make-up, retest assessments, and exam reviews

Trademark FCU, Scarborough, ME        2016-2017

Project Assistant

• Collaborated with third party vendors to complete outstanding software tickets
• Analyzed data to create reports within the core processor based on departmental needs
• Managed the credit union’s IRA program while ensuring compliance and meeting reporting deadlines

Trademark FCU, Scarborough, ME        2013-2016

Member Services Manager

• Managed and trained a team of 10 Member Services employees located in three branches
• Assessed third party software programs and packages, implementing changes where necessary to improve department performance
• Compiled and presented an annual risk assessment to the Board of Directors, Senior Management, and NCUA auditors
• Established and documented new procedures in order to mitigate risk for the department

Trademark FCU, Scarborough, ME        2009-2013

Member Services Team Leader

• Assisted with managing the Member Services department
• Led projects and delegated tasks to improve efficiency and establish accountability
• Member of the data conversion merger team collaborating with FIS and Jack Henry

EDUCATION /PROFESSIONAL DEVELOPMENT

• University of New England- Current History Major, Women and Gender Studies Minor, Anthropology Minor 
  • Member of Phi Alpha Theta (National History Honor Society)
  • Member of Alpha Pheta (National Honor Society)
• University of Southern Maine, Portland, ME – Classics and Foreign Languages Classwork
• Foxcroft Academy- High School Diploma, Honors

University of New England
College of Arts and Sciences
11 Beach Hills Rd.,
Biddeford, ME 04005

December 8, 2024,

To Whom it May Concern,

My name is Candace Baker, and I am an UNE employee and student. As a UNE History major, Anthropology minor, and Gender, Women, and Sexuality Studies minor, I have found that I am thoroughly equipped to apply for this position. My history major has developed my research skills, problem solving aptitude, and critical thinking skills. My minors in Anthropology and Gender, Women and Sexuality studies have intertwined with my history major, offering a comprehensive view of historical angles. As a student, I have also learned to collaborate with other students on projects, conduct interviews with historians, and synthesize historical narratives through multiple mediums, such as podcasts, academic posters, historical fiction papers, and museum panel exhibits.
In addition, I am currently employed as an Academic Assessment Technician at the College of Osteopathic Medicine. I work with faculty and students every day to build and administer quality exams through a software program called ExamSoft.

As a student and employee, I have worked on many tasks that are similar to the requirements of this position. I currently employ planning and organizational strategies in everything that I do, such as coordinating and scheduling exam sessions, archiving exam information, and building exams by specific deadlines. I assist students and faculty every day with exam issues, as well as enforce, interpret and explain exam procedures and protocol. I help support educational experiences in Leonard Hall. I enjoy working on efficiency projects-in the past year, I implemented an online method through ExamSoft for faculty to assess students with clinical skills exams, which reduced paper costs and provided a secure method for students to receive their results.

As a current UNE undergraduate, I have had the unique opportunity to experience UNE as a student. This aspect improves my job performance and helps me understand students’ perspectives while taking undergraduate classes. As part of my undergraduate studies, I have completed courses in accounting and coding.

I would welcome a chance to further discuss my qualifications in more thorough detail.

Thank you for your consideration.

Sincerely,

Candace E. Baker