Candace Baker

My roles as a UNE employee and student provide me with a unique perspective to help make a positive impact within the UNE community.

 

PROFESSIONAL SKILLS

• Leadership and inter-departmental collaboration experience
• Strong organizational, planning and problem-solving abilities
• Attention to detail for small tasks and large projects

CAREER SUMMARY & HIGHLIGHTS

University of New England, Biddeford, ME        2017-present

Academic Assessment Technician

• Train students and faculty members to utilize exam software
• Post and coordinate 100+ exams and exam sessions for numerous academic courses per year
• Work closely with faculty, adjuncts, and course directors to build exams
• Assist students with technical difficulties and software issues
• Implement non-traditional exam formats into exam software for student distribution
• Member of the UNE COM Student Assessment and Evaluation Subcommittee

University of New England, Biddeford, ME        spring 2017

COM Office Assistant

  • Assisted academic coordinators with Blackboard, ExamSoft, and classroom preparation tasks
  • Scheduled lecture recordings; prepare lecture hall for presentations
  • Proctored make-up, retest assessments, and exam reviews

Trademark FCU, Scarborough, ME        2016-2017

Project Assistant

  • Collaborated with third party vendors to complete outstanding software tickets
  • Analyzed data to create reports within the core processor based on departmental needs
  • Managed the credit union’s IRA program while ensuring compliance and meeting reporting deadlines

Trademark FCU, Scarborough, ME        2013-2016

Member Services Manager

  • Managed and trained a team of 10 Member Services employees located in three branches
  • Assessed third party software programs and packages, implementing changes where necessary to improve department performance
  • Compiled and presented an annual risk assessment to the Board of Directors, Senior Management, and NCUA auditors
  • Established and documented new procedures in order to mitigate risk for the department

Trademark FCU, Scarborough, ME        2009-2013

Member Services Team Leader

  • Assisted with managing the Member Services department
  • Led projects and delegated tasks to improve efficiency and establish accountability
  • Member of the data conversion merger team collaborating with FIS and Jack Henry

EDUCATION /PROFESSIONAL DEVELOPMENT

  • Notary Public
  • American Institute of Banking Certified Teller
  • Ascensus IRA Certified Specialist
  • University of Southern Maine, Portland, ME – Classics and Foreign Languages Classwork
  • Foxcroft Academy- High School Diploma, Honors
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