Candace Baker

Professional with 15+ years of financial institution experience. Specific expertise with risk mitigation, compliance, operations, and collaborating with third party vendors .   

PROFESSIONAL SKILLS

  • Consistently reviews policies and procedures for improvements
  • Contributes to organizational growth and strategic goals
  • Experienced as a Bank Secrecy Act Compliance Responsible Individual

CAREER SUMMARY & HIGHLIGHTS

University of New England, Biddeford, ME        2017-present

Academic Assessment Technician

  • Assists academic coordinators and faculty to construct assessments
  • Oversees and organizes distribution of assessments in the classroom
  • Produces and customizes assessment reports
  • Provides training and troubleshooting assistance to students and faculty regarding ExamSoft software

University of New England, Biddeford, ME        spring 2017

Office Assistant

  • Assists academic coordinators with Blackboard, Examsoft, and classroom preparation tasks
  • Schedules lecture recordings; prepares and sets up lecture hall for presentations
  • Proctors make-up, retest assessments, and exam reviews

Trademark FCU, Scarborough, ME        2016-2017

Project Assistant

  • Collaborated with third party vendors to complete outstanding software tickets
  • Analyzed data to create reports within the core processor based on departmental needs
  • Managed the credit union’s IRA program while ensuring compliance and meeting reporting deadlines

Trademark FCU, Scarborough, ME        2013-2016

Member Services Manager

  • Managed and trained a team of 10 Member Services employees located in three branches
  • Assessed third party software programs and packages, implementing changes where necessary to improve department performance
  • Compiled and presented an annual risk assessment to the Board of Directors, Senior Management, and NCUA auditors
  • Established and documented new procedures in order to mitigate risk for the department

Trademark FCU, Scarborough, ME        2009-2013

Member Services Team Leader

  • Assisted with managing the Member Services department
  • Led projects and delegated tasks to improve efficiency and establish accountability
  • Member of the data conversion merger team collaborating with FIS and Jack Henry

EDUCATION /PROFESSIONAL DEVELOPMENT

  • Notary Public
  • American Institute of Banking Certified Teller
  • Ascensus IRA Certified Specialist
  • University of Southern Maine, Portland, ME – Classics and Foreign Languages Classwork
  • Foxcroft Academy- High School Diploma, Honors

Candace Baker resume